Question:
Internet Explorer has encountered a problem?
anonymous
2008-09-12 02:56:54 UTC
IE will not load at all i get the same message over and over, (internet explorer has encounter a problem and needs to shut down etc.) I think its a virus but a scan showed nothing. I've tried to start IE using ""start without add-ons" i'm not sure of the IE version but I have XP. anyone able to help? I'm afraid the next step will be complete system restore. so hopefully i can get some advice before that.
Six answers:
Steve
2008-09-12 03:03:13 UTC
In your case, it might be worth trying a System Restore, if it doesn't work then try the following:-



Firstly, go into Safe Mode with Networking and then switch off System Restore, you can restart this once your computer is clean. You do this because some infections hide in these restore points and reactivate themselves after you have scanned your computer.

Some people advise switching this off then back on again at the end of scanning in case something goes wrong during the scanning process and you need to restore to an earlier time. They believe that as the risk of reinfection is small and that it will only occur if System Restore is actually used in the case of something going wrong.

I disagree and always do this first and to be honest you will probably find that you are unable to restore to an earlier time anyway. If something goes wrong and you are reinfected by using it then you will have to restart the whole process again.

This is why I advise that you read up on all these programs before using them, do this and nothing should go wrong.

Make your own decision here but still get yourself into Safe Mode with Networking before the next step.



This is a list of software that will check for all the infections that are out at the minute and I would personally run them all in this order to be on the safe side.



Install, update and run malwarebytes [FREE VERSION] http://www.malwarebytes.org/mbam.php



Install, update and run smitfraudfix [FREE]

http://siri.geekstogo.com/SmitfraudFix.php



Install update and run cwshredder to check for traces of coolwebsearch infection [FREE]

http://us.trendmicro.com/us/products/personal/CWShredder/index.html



Install, update and run SUPERantispyware [FREE VERSION] http://superantispyware.com

Run this weekly to keep on top of things.



Install, update, immunize and run Search and Destroy [FREE]

http://safer-networking.org

Run this weekly to keep on top of things.



Install, update and run Ad-Aware 2008 [FREE VERSION]

http://lavasoft.com/single/trialpay.php

Although I don't really rate this software, it occasionally detects something the others miss so maybe worth using too. If you do I'd add it to the weekly scans.



Install and run both scans with ccleaner

http://ccleaner.com

Run the Cleaner scan and remove all it finds

Run the Registry scan and fix all issues but repeat this until nothing is detected.

Run this daily.



I'd also recommend Avast Home Edition if you want a good free anti-virus and remember that you can only have one or they will conflict with each other. [The list above does not contain an anti-virus]

http://www.avast.com/eng/avast_4_home.html

Even though it protects 24/7 I would still run a full scan once a month, be sure you set it correctly before scanning so that it is set on high and includes all parts of your computer including archives.



I'd recommend Comodo Firewall if you want a free firewall. Some people just use the one incorporated into Windows but this is better. http://www.personalfirewall.comodo.com/



At some stage you will find that ActiveX has been disabled in Internet Explorer. To enable go to Tools > Manage Add-ons > Enable or Disable Add-ons and when there enable it again.

You may or may not have heard this in the past, but Firefox is much better and less at risk from attack so worth checking out.



To maintain your PCs health I would do a Disc Cleanup once a month and also check to see whether you need to defragment.



A good program for removing programs that seem to refuse to go no matter what you do is http://www.revouninstaller.com/index.htm... however be careful how you use this.



If you have previously had Norton or McAfee installed on your computer you will need to use the appropriate Removal Tool to ensure that all traces of them are removed from your computer.

I couldn't post the links here as Yahoo restricts the links on an answer to 10 so I've added them to the bottom of my profile, just click on The Broom.



I would strongly suggest that you read up on all of these programs so that you are able to use them properly and benefit from their full potential.

Checking the forums and FAQ's for each is a good way to do this.



More and more people are falling for the 'pop-up trick' that says you are infected and to scan now to remove the infection. Some people press 'OK' others press 'Cancel' and others press 'X' to close the window. All of these actions can install the 'Rogue anti-virus' programs that seem to be popular at the minute. To ensure you don't infect your computer when this happens, I'd suggest you go into Windows Task Manager [ Ctrl Alt Delete ] and in the Applications tab end all the browser tasks - IE or Firefox.



Feel free to email me if I can be of further help
~o0o~
2008-09-12 04:23:43 UTC
to know the version of your IE, you can see it over the control panel > add/remove programs > Internet Explorer (version shows). if not, on IE window (when you open the IE, click "Help" and click "Version Detail" (not sure this part on English if it's the right word) and it wil display the version of your IE.

if you had encountered the same problem over and over again even without add-ons, then your IE (i highly doubt it's an IE7) is corrupted.

try to update your windows first since you had scanned your computer and found nothing, i guess it's free from virus (though not a guarantee). after updating your windows, restart your PC and open the IE. if the problem is still existing, do an SFC scan. to do this, click "start" > "run" > type: sfc /scannow. it will fix some trouble on your system. you may be promted to insert your XP-CD so be it handy. if problem persists, uninstall the IE7 you have and restart your PC. it will automatically goes back to IE6. after restarting the PC, scan again by the process of "sfc /scannow". i guess it will be ok. and if there's no problem after that, you may reinstall the IE7 again.

*be sure when you uninstall the IE7, you have to get cleared from that IE7 in your computer.

*system restore will not always a help if the problem lies on the IE itself because i had done it also recently. all i did is to uninstall the same thing i said above and now it's ok.
?
2016-10-16 06:02:05 UTC
I dont 'have confidence' that this may be an epidemic, besides the shown fact that an epidemic can actually provide those sort of facet outcomes. we could at once preserve the priority, and that i visit think of which you're looking after any skill virus on yet another question. hint: 4 loose products will sparkling up ninety 9% of your issues: Winpatrol, Avast, Superantispyware (lots extra suitable than adaware and spybot), and ccleaner. seek the internet for them. Now your IE problem: You did no longer state in case you have been a stable laptop consumer and actually did the intense replace to IE7. permit me grant you with a warning now, you will hear countless human beings say crap approximately it. hear - i've got been an IT representative for some years, i'm everywhere in the internet (even the hack web pages), I particularly use IE, and function in no way had a crash or virus. the excuses are many, yet I continuously do the intense updates on the comparable day they arrive out. discover "My laptop" the two on your laptop, on your initiate menu, or interior a abode windows explorer window. RightClick on it and choose "cope with". discover the "journey Viewer" on the left facet and click on the + next to it. From right here, look interior the appliance, information superhighway Explorer, and device monitors to confirm the actually blunders. each little thing is time stamped in case you dont comprehend which one that's. in case you notice the pink circle with an X in it, double click on it. examine WHAT IT SAYS. you will get a stable theory of what led to the priority. that's truly useful to click on the blue hyperlink interior the window which will develop a help center window explaining what the blunders ability. that's a million,000 issues, yet this might a minimum of lead you interior the right path. stable success!
$Y^*$&*^)
2008-09-12 06:55:05 UTC
First scan for malware/trojans, and get rid ot them! If that doesn't solve your problem, try resetting internet explorer to defaults: Click Tools at top of browser, then click Internet Options, then click the Advanced tab, then click Reset button near bottom, not the restore button.
anonymous
2008-09-12 03:01:21 UTC
IE eventually degrades to that point no matter how careful you are...



So here's a suggestion! Go to a friend with internet access, and download Mozilla Firefox for Windows XP to a thumbdrive, and stick it in your computer and install it.



Mozilla Firefox is one of the most stable web browser. You'll be pleased with it.
anonymous
2008-09-12 03:00:58 UTC
what you can do is scan for spyware and adware...the best programs that are for free are spybot or lavasoft adware. Go to download.com and download, if that doesnt help very much you can uninstall and reienstall explorer and this should help.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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