I have internet access, but it won't let me on the internet. Any help?

Question

(I know, the title is a little confusing). When I look at my modem and router, all light indicators are all normal, signifying that yes, I indeed have internet and the router is running properly to send out wifi. I can connect to wifi on my MacBook, phone, and every other thing that needs wifi to function on the internet. Along with this, my computer is directly hooked up with my router, and is telling me that I have internet access. But when I open my web browser, it won't let me search for anything, it just times out. My router is up to date on firmware and I haven't changed a thing. When I do reset my modem, internet does work for a few minutes, but then cuts out again. I have read things about not being able to connect to a DNS server. Any help at all? (This whole thing is kind of hard to explain, so my apologies if it's real confusing).

Answer 1

On the computer that refuses to connect correctly to the Internet via the wired connection to the router, right-click on the little connectivity icon down by the clock on your Windows taskbar (if you have WinXP, WinVista, or Win7).



Choose to open the Network & Sharing applet.



Remove your current network



Set up a "new" connection to the network, entering the WPA2 (or whichever security scheme your network uses) password in the box that prompts you for that information.



Note that Windows XP, and Windows Vista may not use the term "Network and Sharing"; my answer is based on what I see in Windows 7. But since you'll only have a couple of choices at most when you right-click on the connectivity icon down by the clock on your Windows taskbar, it shouldn't be too much trouble to figure out which choice is equivalent to "Network and Sharing" if you're using Windows XP or Windows Vista rather than Windows 7 (if those previous versions of Windows call "Network and Sharing" by some other name).



I have no idea how you would accomplish this same feat in Windows 8, if you're using the Windows 8 operating system on your computer.



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Also, just for kicks and giggles, make sure that your Ethernet cable to the computer with which you are having trouble is plugged into the first unused socket. That is, the wireless router should be plugged into the first available socket on your cable modem, and the computer having connectivity issues should be plugged into the very next available socket on your cable modem.

Answer 2

you didn't say what kind of computer or operating system you have - which is frustrating because I could give better directions.



But you should try updating your network adapter in your device manager. Usually you can do this to find it...



Hit the windows START button and then type DEVICE MANAGER in the box. The device manager should open. If not - you need to get into your control panel and find it in there.



In your device manager - find NETWORK ADAPTER - and click on it twice. Hit the DRIVER tab and then hit UPDATE DRIVER and when it asks if it can search the internet for the update hit YES. You may get a cable and hook the laptop right to the router.



If it finds a new driver - great. You may need to reconfigure it - but it should work fine now.



If it doesn't find a new driver - crud. Close that out and then right click on network adapter and hit delete. Now restart your computer. This forces the computer to re-install the driver. Again, you may need to reconfigure it - but it might fix the problem.



Other than that - without knowing your operating system - I can't really help you. Windows 8 is different than the others. If you get into your control panel you can do some diagnostics on your wifi/network adapter. Maybe you can do a google search.

Answer 3

Try two things. First make sure your external wifi switch is on and turn it on and off a few times to make sure its not sticking and cutting out on you. The second thing is try a different browser. Especially if you are using Internet Explorer. If you are than try Firefox or Google Chrome.

Answer 4

Sounds like your routers not completely setup correctly. Go to its address 192.168.X.X whatever it is setup as. Check that its set to get settings automatically (DHCP). Use your router manual or download a new one from manufacturer if you need help doing this. Also be sure that your computers settings are obtain automatically.