How to fix web browsing error in Outlook Web App?

Question

I'm trying to log into my school e-mail account, and every time I have tried to on this computer, a box with "Web browsing Error has occurred" pops up. I'm not allowed to do anything but look at the mail inbox screen.

The error message details are:

Client Information
------------------
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)
CPU Class: x86
Platform: Win32
System Language: en-us
User Language: en-us
CookieEnabled: true
Exception Details
-----------------
Date: Thu Feb 10 22:24:27 EST 2011
Message: 'JSON' is undefined
Url: https://outlook.com/owa/edu
Line: 418

Call Stack
----------
((data)


Detailed Call Stack
-------------------
((data)
data = [object Object]
supportedSites = [object Object]


Dump Event
----------
recordset = null
type = error
fromElement = null
toElement = null
altLeft = false
keyCode = 0
repeat = false
reason = 0
data =
behaviorCookie = 0
source = null
contentOverflow = false
behaviorPart = 0
url =
dataTransfer = null
ctrlKey = false
shiftLeft = false
dataFld =
returnValue = undefined
qualifier =
wheelDelta = 0
bookmarks = null
button = 0
srcFilter = null
nextPage =
cancelBubble = false
x = 0
y = 0
srcElement = null
screenX = 347
screenY = 395
srcUrn =
origin =
boundElements = [object]
clientX = 252
clientY = 298
propertyName =
shiftKey = false
ctrlLeft = false
offsetX = 0
offsetY = 0
altKey = false
errorMessage = 'JSON' is undefined
errorUrl = https://outlook.com/owa/edu
errorLine = 418
errorCharacter = 6
errorCode = 0


Please help! My classes start monday and I have no way to e-mail my professors if I need to, and I have no idea what's wrong.

Answer 1

I think I found the fix. This works for me anyway, hopefully it will work for you too.



In Internet Explorer under the 'Tools' drop down menu, I selected 'Manage Add-ons'.



From there make sure 'Toolbars and Extensions' on the left is highlighted. On the right I selected all of my Divx add-ons and disabled them.



I closed my browser and re-opened it. I can now use Outlook Web Access !



Hope this helps,

Dave







----------------------------------------------------------------------------------

HI Kelly,



I am getting the exact same error. Please post when you have it fixed and I will do the same. I have sent an e-mail to my university's classroom support services group and hopefully they will respond asap as I need to use this account for my class as well.



Dave

Answer 2

Web Browser Error

Answer 3

Dave,

I found another add-0n in my internet explorer tools 'Manage Add-ons' file that was from Kimahri Software for a program called Pluse-HD9.3. I could not disable this through manage add-ons so I went and removed the program from the computer. This fixed my web browser errors as well as auto find highlights that I did not want. Hope this helps.

Mike