My daughter has a free aol email. When she tries to log in it now says Account Blocked. What can I do?

Question

Exact message is Password Reset: Account Blocked We are unable to verify your identity or you are ineligible for Online Password Reset. There is no help or email address available.

Answer 1

Call AOL. Try one of these:

AOL Toll Free Numbers

(8:00 A.M. to 2:00 A.M. Eastern time, 7 days a week)

Billing Services: [phone]

Technical Support: [phone]

High Speed Broadband Support: [phone]



1-888-265-8001 AOL Product Information

1-888-265-8003 Billing

1-888-265-8004 AOL Screen Name/ Password

1-888-265-8005 Access Numbers for America Online anywhere

1-888-346-3704 Windows Tech Support Queue

1-888-265-8007 Macintosh Tech Support Queue

1-888-265-8008 AOL Cancellation - Cancel AOL

1-888-265-8009 Credit Requests

1-888-265-8310 DOS Tech Support Queue



Good luck and Happy Computing!

Answer 2

I'm having the same problem as of 3/24/07...I've been having it for weeks. My Yahoo mail is getting bounced by AOL with some flavor of a 421 error (there are different versions of this error). I did switch back to the old Yahoo mail from Beta as suggested by Whistle, but I'm still having the problem. I've called the AOL Postmaster, who seems to say that I've been identified by an AOL member as a spammer, but the only people I E-mail at AOL are family members, and I've verified that they haven't accidentally identified my mail as spam. I can't even get a message from my Yahoo account to my own AOL account. I'm going to continue to work on this with the AOL Postmaster, but I think all Yahoo mail is being blocked by AOL and someone who works for Yahoo should get involved.

Answer 3

It means that the wrong password was typed into the account three times in under 30 minutes, so the account locked. Trying to keep someone from hacking into the account.



Call AOL and they can release the account for you.

Answer 4

If you facing same problem. Call AOL Technical Support Number -1-866-484-2885

Answer 5

If its free then make another, doesnt take but 5mins at the most.

Answer 6

I would fist off be worried about where she has been accessing!

Answer 7

laugh at her and say git over and git a life

...