My internet acts strange and I don't know what the problem is.?

Question

Okay, well recently we moved from one house to another. In our old house, we had little to no problems staying connected on the laptop or on my xbox. We had Frontier internet and I believe the router they sent us for us to use was a Westell something-or-another. We lived in a rural location where we could not pick up any neighbors connections as well.
But then we moved here, in a neighborhood and now we pay for comcast\xfinity's service. It's cable, and instead of paying more for renting a router from xfinity we bought a Zoom Cable Modem\Router.

Ever since we've had the internet hooked up there have been problems. For the first week, the internet was ridiculously slow, much much slower than what we were supposed to be paying for. However, one day it just randomly changed its mind and then now for the most part the speed is amazing. Download speeds are great. But ever since we've had the internet there have been a few persistent problems with staying connected.

Say, when I get on the laptop at any given time, and the internet is fully connected, I go to visit some website and I get a "server not found" message and I must refresh\try again multiple times in order to get the website to load. In addition, when I'm on the xbox and the computer simultaneously I might get disconnected from xbox live. Then when i try to reconnect, sometimes it won't let me, sometimes it will, sometimes it takes a long time, sometimes it will let me reconnect but then I can't connect to my friends party so I have to restart my xbox and my router. The list goes on a little bit more but I think you can get the point.

I've figured since when everything is connected, for the most part the internet is very fast and the service is great. So i don't think the problem is Xfinity's service. So next I thought the problem would be the router, but my Mom contacted xfinity and they said that the router shouldn't be the problem. If it's not the service, and it's not the router, and it couldn't be the devices. I don't know where the problem would be (I still kind of think it's the router though).
There is one variable to consider, however, and that's that now we are much closer to our neighbors, and are so much so that we can pick up their connections. I don't think anyone is tapping into ours, as it wouldn't make much sense and we have the default password set, but I wondered if our neighbor's connections might be causing some sort of interference?

Thanks in advance.

Answer 1

Try connecting your devices with a wired connection to your router. That could identify or rule out the wireless router as the cause of the problem.

Answer 2

1.Try updating the firmware on the router first.

2.Other then this I would buy a new wireless router. Cisco/lLinksys is a good brand to buy (best in the industry).

3.I think comcast does come out and try to fix it for free. (I'm not sure on this though).

4.Another thought is that your DHCP in your router settings may not be configured properly. Autmoatic is for best results. (A google search will help you with this)

Answer 3

Try to connect another pc if possible to check if your router is ok.The problems that you mentioned are commonly associated with the modem problem so don't stay on what the service provider told you.Good luck.